Services

SaaS Platform Services

The Software as a Service (SaaS) model continues to gain traction across all corners of the business world, and for good reason. Also known as on-demand software, hosted software or web-based software, SaaS does away with traditional software installation, maintenance and management approaches in favor of delivering cloud-based applications via the internet. With SaaS, service provider partners shoulder the burdens of security, availability and performance. We offer customizable white-labeled/branded SaaS solutions for various internal & external customer facing applications.

    • Web-based member portal
    • Agent & provider portal applications
    • E-commerce applications
    • Knowledge base & content management applications

    Cloud Migration & DevOps Services

    Digitally transform your business using our expert advice & implementation services to advance your company. We offer services to evaluate tradition IT setup for small to mid-sized companies and help them successfully transition to cloud-based setups for high availability, secure and easier infrastructure management. Our expert DevOps team can help you transition from traditional IT to an automated cloud-based shop where we can help you manage infrastructure as code. We also bridge the gap between development and operation activities through a continuous integration and delivery (CI/CD) pipeline, providing full automation services and source code management.

      • Planning & infrastructure analysis
      • Design, automation, migration & testing (AWS)
      • Hosting
      • Network security
      • Equipment support
      • Tech support & consultation

       

      Contact Center Services

      We offer services to implement cloud-based contact center solutions for seamless customer service experience, providing quality technical support, customer service and sales assistance. Our well-integrated voice and chat solution provides a complete solution for call centers with full visibility into data through business intelligence (BI) and easier quality and workforce management. Our contact center can easily integrate into any customer relationship management (CRM) system. We also offer white-labeled customer on-boarding, support, escalation & retention services.

         

        • Member on-boarding / post-enrollment implementation & support
        • Escalation and retention services
        • Customer chat interface (ChatBot)
        • Cloud contact center services via voice and chat for your customers and agents.
        • White glove care

        See what Tactic Edge products and services can do for your business!